Shop Customer Support

To Order By Telephone

Call 212-926- 2234 ext. 254 during Museum Shop hours: Tues-Sun 10:30 a.m. to 4:15p.m.

Returns

Accepted with receipt within 30 days of purchase. To return an item, please call the Museum Shop at 212-926- 2234 ext. 254. Shipping charges cannot be refunded

Shipping

Notice and Updates: As we continue to monitor the COVID-19 situation, we are unable to fulfill online orders at this time. We thank you for your understanding. Please check back in future for updates.

All domestic and international orders are shipped by USPS.

Priority Mail Express (Overnight Guarantee ® )
Priority Mail ® (1-3 days)
First Class Mail ® (2-3 days)
USPS Retail Ground™ (2-8 days)
Media Mail ® (2-8 days)

Membership and Member Discount

Members receive 20% off all Museum Shop items. To apply the discount to your order, enter your Member ID at checkout.

New Members will receive their Member ID with their Welcome Letter, within 2-3 weeks of applying. To request the Member ID in advance, please call the Development Department at 212-926- 2234 ext. 247.

Please note that for international orders, recipients are responsible for all duties and taxes or special fees applied upon delivery by the destination country’s local government.